Frequently Asked Questions
After several years at The Depot we needed to expand into a new larger venue. For this year that is the National Cricket Training Centre at Sophia Gardens.
Yes, we will be conducting bag searches at the entrance to the festival.
Yes, tickets will be available at the door, subject to availability.
New this year, we are holding a members evening on Wednesday 16 October 2019. You get free entry to this event.*
CAMRA members also get £2 off general entry tickets on the other days of the festival.
* A festival glass will need to be purchased, however this can be used on the other days of the festival.
On arrival to the festival, you will need to purchase a festival glass (half pint) for £2 or a stemmed half pint for £3. Both glasses come with half-pint and third-pint measurements.
At the end of the festival, you can exchange your glass for a 50% refund or keep the glass as a souvenir.
(Why only 50%? – Because we have had to employ a kitchen porter so that we have glass washing facilities for unwanted glasses.)
We do allow you to leave and come back on the same day but please make sure that you have spoken to a team member on the door before leaving to receive your return wristband. There is no readmission after the last admission times. Last entry is 30 minutes before closing.
This policy is currently under negotiation.
Limited seating is available in the Legends Lounge. It is available on a first come first served basis.
Yes, outside next to the main oval is the smoking area. For directions, please ask a member of our team during your visit.
Refunds, less processing fees are available until 30 days before the date of your booked attendance. We are unable to provide refunds less than 30 days from the date of your attendance as we have made provision for your attendance at the event.
It can take up to 30 minutes for your ticket to come through via email.
In the event that the ticket has not been received, please check your spam folder. Otherwise email email@example.com
There is level access throughout the venue.
There is limited disabled parking available on a first come first served basis.
Yes, some food stalls will be selling soft drinks.
There is also a soft drink vending machine next to the toilets.
Please ask at the main bar and they will be able to do this for you.
Our beers usually range from £3.60 to £6.00 per pint. £6?! Don’t worry, the more expensive beers have a high alcohol content and are served in smaller measures. Beers can be purchased in third or half pint measures.
New this year we will be taking contact-less payments at our bars.
We will also have tokens available for those who prefer to use cash.
No cash will be taken at our bars.
Allergen information is available at the bars. Please ask a member of our bar staff and they will be able to provide allergen information on the beers they are serving. Where possible we will make information available in advance with our online beer lists, but we strongly advise that you ask on site at the bar.